Wetopia Deposit Refund Portal

Retrieve Your Deposit
 Quickly  &  Seamlessly

A dedicated portal for all current and past Wetopia tenants to submit or track their deposit refund requests — fully online, no walk-ins required.
Submit Deposit Request

Simple, Structured &  Stress-Free

Wetopia prioritizes transparency, speed, and convenience. Whether you've recently moved out or left some time ago without completing the formal handover, this portal ensures your deposit request is processed in a structured, accurate, and timely manner.

Transparency

Full visibility into your deposit status and any deductions applied.

Speed

Streamlined verification process to get your refund faster.

Convenience

Submit everything online — no physical visits required.
Submit your details below and our team will verify your tenancy record, calculate any balance or deductions, and update you throughout the process.

Start Your  Deposit Retrieval

Please fill in the required details to begin the process
Deposit Request Form

Personal Information

(as per IC/Passport)

Property Details

Bank Account Details for Refund

Upload Supporting Documents

Maximum file size: 516MB

Maximum file size: 516MB

Maximum file size: 516MB

Maximum file size: 516MB

Our  Verification Process

Once submitted, here's what happens next. You'll receive updates at every stage.

Identity Verification

We match your submitted details with our tenancy records to confirm you are the rightful tenant.

Record Retrieval

Our team retrieves all relevant records including utilities, rental payments, and any outstanding charges.

Assessment & Calculation

We calculate the refundable amount after accounting for any deductions or pending balances.

Deposit Refund

The approved amount is processed and transferred directly to your provided bank account.

How Long  Does It Take

45 Working Days

For standard cases

90 Working Days

For older move-out cases, depending on record availability

Why This Timeline Is Necessary

To ensure accuracy, compliance, and a fair outcome for every tenant, each request goes through a multi-layered verification process:

Record Matching & Identity Verification

Ensuring the requester is the rightful tenant.

Historical Data Retrieval

Pulling documents, utility bills, rental ledgers, and inspection reports from multiple systems.

Outstanding Charges Check

Confirming no pending utilities, penalties, or repairs across vendors.

Owner & Finance Coordination

Aligning unit owners, finance, and external partners before confirming refund amounts.

Final Audit & Approval

A double-check mechanism to prevent errors, disputes, or miscalculation
This structured process protects both tenants and owners and ensures every refund is backed by complete documentation.

Frequently Asked  Questions

You may choose “Approximate Date” and our team will cross-check records.

Upload any alternative document (payment receipts, IC copy). Our team will verify manually.

No, only the person under the Tenancy can apply for deposit refund.

You'll receive email updates at every stage of the process. You can also contact our support team for status inquiries.

Deductions may include outstanding utilities, damages beyond normal wear and tear, unpaid rent, or cleaning fees. All deductions will be itemized and explained in your refund statement.

Need  Help?

FAQ Section

Find quick answers to common questions

Email Support

refund@wetopia.my

Live Chat

Available in Wetopia Portal App
Important Notice
All deposit matters must be handled online through this portal. Walk-ins are not accepted for deposit refund processing.

Ready to Retrieve Your Deposit?

Submit your request now and let our team handle the rest. Track your refund status at every step.

Submit Deposit Request
Wetopia Asia Sdn. Bhd. (1347230-T)
Office Suite 15-7, Menara 1MK, No.1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.
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